HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 212
Solving scanning problems, Use the following table to solve problems with quality of scans. See
UPC - 886111573592
View all HP 3100 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 212 highlights
Solving scanning problems Problem Use the following table to solve problems with quality of scans. See also "Solving image quality problems" and "Solving paper feed problems" in this chapter. Cause Solution The message on the computer screen says there is a problem opening scanner. Unable to activate TWAIN source. You may have the wrong type of parallel port, or it may not be properly connected to the computer. Be sure that you have connected the parallel cable that came in your package to the correct parallel port on the back of your computer. If you have another parallel port, try attaching the parallel cable to the other port. Make sure you have an SPP- (bi-directional) or ECPcompliant parallel port on your computer. An SPP parallel port is the minimum; an ECP parallel port is strongly recommended. For more information on your parallel port, please see appendix C and your computer's documentation. Another device is conflicting with the parallel port. The HP LaserJet 3100 product cannot share a parallel port. If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 3100 product, the other device may be interfering. You must unhook the other device to connect and use the HP LaserJet 3100 product, or you must use two parallel ports on the computer. You may need to add another parallel interface card. An ECP parallel interface card is strongly recommended. Please see appendix C or your computer's documentation for information on installing an additional parallel interface card or resolving conflicts. No parallel port is available or the parallel port is being shared by another device. The HP LaserJet 3100 product must be directly connected to the computer's parallel port. It cannot share the parallel port with another device. If you have a device such as an external disk drive or switch box connected to the parallel port and want to continue using it, you must get two parallel ports on your computer. EN 9 Troubleshooting and Maintenance 211