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HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 197

Problem, Cause, Solution, The HP LaserJet

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Problem Cause Solution The HP LaserJet The HP LaserJet 3100 product may not 3100 product isn't be receiving power. working. Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip. Also, try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3100 product is receiving power. The computer's processor is too busy. Try running fewer programs at the same time on the computer. Do not perform I/O or processor-intensive tasks (such as sending a fax or playing a video game) on the computer while printing. The hard drive on the computer may be very full or is fragmented. Free disk space or defragment the hard drive. See the computer's documentation for help. Unable to start receiving faxes from an extension phone. The Extension Phone setting may be disabled. See "Enabling an extension phone" in chapter 8 for instructions on changing this setting. The telephone's cord may not be securely Check that the telephone cord is securely connected. connected between the phone and the HP LaserJet 3100 product (or other device connected to the HP LaserJet 3100 product). Voice calls aren't being received by the phone or answering machine connected to the line. The telephone cords may not be connected properly. The answer mode or rings to answer on settings may not be set properly. See "Connecting telephone cords" in chapter 1 to check the installation. See "Changing answer mode and rings to answer" in chapter 8 to determine which settings you need. Items loaded in the The item is on a very lightweight media. document feeder tray fall forward out of the tray. Do not try to pull the page out because you may damage the scanner. To remove the page, see "Clearing jams from the scanner area" in this chapter. Then, curl or roll the item in the direction of the printed side, unroll it, and reload the item. 196 9 Troubleshooting and Maintenance EN

Section	Page
Contents	6
Set Up	12
Introduction	12
HP LaserJet 3100 product features	13
Checklist for setting up if installing software	14
Checklist for setting up if not installing softwar...	14
System requirements	15
Checking the contents	16
Identifying parts	17
Identifying scanner path parts	17
Identifying printer path parts	18
Installing the toner cartridge	19
Attaching supports	21
Attaching the paper loading label	22
Loading paper	23
Connecting the parallel cable	24
Connecting telephone cords	25
Before you begin	25
If you have a modem	25
Connecting the HP LaserJet 3100 product	26
Deciding what else to connect	27
Connecting other devices (optional)	28
Connecting the power cord	33
Installing the software	34
If you already have a PC fax program	35
Using the CD-ROM or floppy disks	36
Installation instructions	36
Creating floppy disks from the CD-ROM	38
Uninstalling the software	38
Installation troubleshooting	40
Setting required features for standalone fax	41
Setting the time and date	42
Setting the fax header	43
Setting the answer mode and rings to answer	44
Printing a test page	46
Taking the next step	46
Quick Tutorial	48
Introduction	48
Identifying control panel keys and features	49
Using the control panel menu	50
Identifying Document Assistant features (software)...	51
Accessing the JetSuite Pro software	52
Introducing the viewer (software)	53
Introducing the desktop (software)	54
Using online help	55
Loading items to be faxed, copied, or scanned	56
Sending a fax	57
Making a copy	59
Scanning an item	61
Faxing	62
Introduction	62
Faxing overview	63
Faxing using the HP LaserJet 3100 product	63
Sending faxes using the Document Assistant (softwa...	64
Faxing using a program (software)	65
Sending faxes	67
Selecting items for faxing, copying, and scanning	67
Loading items to be faxed	69
Adjusting the contrast	71
Adjusting the resolution	71
Resolution options	72
Inserting a pause while dialing	73
Using special dialing symbols	73
Special dialing symbols options	74
Sending faxes to one recipient	75
Sending faxes to multiple recipients	76
Using Manual Dial	78
Sending a fax by dialing from a telephone	78
Redialing manually	79
Sending a fax with confirmation	80
Sending long pages	81
Sending a fax at a future time	82
Setting up a fax for request (being polled)	83
Canceling the current fax job	84
Canceling a fax job using Job Status	84
Receiving faxes	85
Loading paper for receiving faxes	85
Setting the paper size	85
Receiving faxes when you hear fax tones	86
Printing faxes received to memory	86
Reprinting faxes	87
Clearing faxes from memory	88
Requesting a fax from another fax machine (polling...	88
Using fax forwarding	89
Using remote retrieval	90
Using pager notification	93
Features available only through the software	94
Hints and help	94
Printing	96
Introduction	96
Selecting print media	97
Selecting media types	97
Selecting media sizes	98
Loading media	99
Loading the paper input bin	99
Using the single-sheet input slot	100
Selecting the output path	101
Printing on letterhead and envelopes	102
Printing tasks	104
Stopping a print job	104
Printing on both sides (duplexing)	104
Printing on special media	106
Managing HP LaserJet toner cartridges	108
Extending toner life by redistributing toner	109
Recycling toner cartridges	110
Hints and help	110
Copying	112
Introduction	112
Using the control panel	113
Using the Document Assistant	113
Loading paper for copy output	114
Selecting items to be copied	114
Loading items to be copied	115
Making copies	117
Adjusting the contrast	118
Adjusting the resolution	118
Reducing or enlarging copies	119
Copying long pages	120
Features available only through the software	121
Hints and help	121
Scanning	122
Introduction	122
Selecting items for scanning	123
Loading items to be scanned	123
Starting a scan	125
Common scan modes	126
Working with scanned items in the viewer	127
Saving scanned items	127
Working with the desktop	128
Using link icons	129
Scanning to text using OCR	130
About OCR software	131
Scanning from a TWAIN-enabled program	132
Scanning long pages	133
Hints and help	133
E-Mailing Portable Documents	134
Introduction	134
Introducing the portable document viewer	135
Selecting items for scanning to e-mail	136
Loading items to be scanned to e-mail	136
E-mailing paper documents from the Document Assist...	138
E-mailing paper documents by scanning first	138
E-mailing portable documents from the JetSuite Pro...	139
E-mailing portable documents from another program	139
Managing Basic Features	140
Introduction	140
Using the control panel menu	141
The Menu tree	141
Setting send fax options	143
Inserting a pause or wait	143
Enabling special dialing symbols	144
Using special dialing symbols	144
Special dialing symbols options	145
Programming one-touch keys and speed-dial codes	145
Programming a group-dial code	147
Programming a one-touch key for alternate long dis...	149
Changing the time and date	151
Changing the fax header	152
Adjusting autoredial	153
Adjusting the time between redials	154
Selecting tone or pulse dialing mode	155
Changing detect dial tone	155
Setting receive fax options	156
Changing answer mode and rings to answer	157
Turning on or off error correction	159
Changing the page stamp option	160
Receiving faxes to memory	161
Enabling remote retrieval and setting a password	162
Setting autoreduction for incoming faxes	163
Changing the silent detect mode	164
Enabling an extension phone	164
Managing logs and reports	165
Printing the fax log	165
Setting when the fax log prints	166
Setting when transmission reports print	166
Printing a one-touch, speed-dial, and group- dial ...	167
Printing a configuration report	167
Printing a self-test report	168
Printing a Menu tree	168
Printing all reports at once	169
Adjusting general defaults	170
Controlling sound volume	170
Changing the default resolution	172
Changing the default contrast	173
Setting the default collation	174
Setting the paper size	175
Changing the default copy size	176
Changing the language on the display panel	176
Restoring factory defaults	177
Hints and help	177
Troubleshooting and Maintenance	178
Basic troubleshooting steps	178
Clearing jams from the scanner area	179
Clearing jams from paper path areas	181
Resetting the HP LaserJet 3100 product	185
Resolving control panel error messages	186
Solving fax problems	196
Solving printing problems	204
Solving copying problems	208
Solving scanning problems	212
Solving image quality problems	216
Solving paper feed problems	223
Cleaning the scanner path	228
Cleaning the print path	230
Using a cleaning page	233
Recalibrating the scanner	235
Ordering parts	236
Ordering software	237
Specifications	238
Simultaneous tasking features	241
Paper weight equivalence table (approximate)	242
Product specifications	243
Transportation:	243
Laser safety statement	243
Laser statement for Finland	244
Luokan 1 laserlaite	244
FCC regulations	245
FCC part 68 requirements	246
Telephone consumer protection act (US)	247
IC CS-03 requirements	248
Declaration of conformity	249
Canadian DOC regulations	250
Environmental product stewardship program	250
Protecting the environment	250
Material safety data sheet	253
Service and Support Information	254
Warranty information	254
Hewlett-Packard limited warranty statement	254
Obtaining hardware service	255
Returning the unit	256
Service information form	257
Software license agreement	258
HP sales and service offices	260
Changing Parallel Port Modes	262
General information	266
Other areas of potential conflict	267
Glossary	268
Index	274
Symbols	274
A	274
B	274
C	274
D	276
E	277
F	277
G	278
H	278
I	278
J	279
K	279
L	279
M	279
N	280
O	280
P	280
Q	282
R	282
S	282
T	284
U	285
V	285

Match case Limit results 1 per page

196

9 Troubleshooting and Maintenance

The HP LaserJet

3100 product isn’t

working.

The HP LaserJet 3100 product may not

be receiving power.

The computer’s processor is too busy.

The hard drive on the computer may be

very full or is fragmented.

Check that all cords are plugged in at the

HP LaserJet 3100 product and the

computer and that they are plugged into a

live power outlet or power strip.

Also, try removing the power cord from

the back of the HP LaserJet 3100 product

and then reinserting it. If the

Ready

message is displayed on the control

panel, the HP LaserJet 3100 product is

receiving power.

Try running fewer programs at the same

time on the computer. Do not perform I/O

or processor-intensive tasks (such as

sending a fax or playing a video game) on

the computer while printing.

Free disk space or defragment the hard

drive. See the computer’s documentation

for help.

Unable to start

receiving faxes

from an extension

phone.

The Extension Phone setting may be

disabled.

The telephone’s cord may not be securely

connected.

See “Enabling an extension phone” in

chapter 8 for instructions on changing this

setting.

Check that the telephone cord is securely

connected between the phone and the HP

LaserJet 3100 product (or other device

connected to the HP LaserJet 3100

product).

Voice calls aren’t

being received by

the phone or

answering

machine

connected to the

line.

The telephone cords may not be

connected properly.

The answer mode or rings to answer on

settings may not be set properly.

See “Connecting telephone cords” in

chapter 1 to check the installation.

See “Changing answer mode and rings to

answer” in chapter 8 to determine which

settings you need.

Items loaded in the

document feeder

tray fall forward out

of the tray.

The item is on a very lightweight media.

Do not try to pull the page out because

you may damage the scanner. To remove

the page, see “Clearing jams from the

scanner area” in this chapter. Then, curl

or roll the item in the direction of the

printed side, unroll it, and reload the item.

Problem

Cause

Solution