HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 226

single-sheet input slot. If printing more, than one sheet of the same type of media - does not pick up paper

Page 226 highlights

Problem Cause Solution The HP LaserJet Guides are not adjusted properly. 3100 product is feeding multiple sheets or jams frequently from the paper input bin or single-sheet input slot. Remove the paper from the paper input bin or the single-sheet input slot. Tap the sides of the paper stack together, then reinsert the stack. Or reinsert the single sheet into the slot. Slide the guides against the sides of the stack in the paper input bin or against the single sheet in the single-sheet input slot to center the paper. Make sure the guides are not adjusted too tightly. The paper input bin is too full. Remove some of the sheets. The paper input bin can hold up to 100 sheets of 20lb (75g/m2) bond weight paper (less for heavier paper) or up to 7 to 10 envelopes, depending on envelope construction and operating environment More than one sheet was placed in the single-sheet input slot. Place only one sheet at a time in the single-sheet input slot. If printing more than one sheet of the same type of media, use the paper input bin. The paper was poorly cut by the manufacturer and is sticking together. "Break" the ream of paper by curving it into an upside-down u-shape; this may effectively decrease multifeeds. You may also try turning the paper around to feed the opposite end first, or use a different type of paper. The paper does not meet HP's specifications for print media. Order HP's paper specification guide. To order, see "Ordering parts" in this chapter. The output capacity was exceeded in the Do not allow more than 100 sheets of 20paper output bin or front paper output slot. lb (75g/m2) bond weight paper (less for heavier paper) to fill the paper output bin. Do not allow media to stack up in front of the front paper output slot. The pick rollers are dirty and aren't grabbing the paper. See "Cleaning the print path" in this chapter. There may be a sensor that isn't operating Contact the Customer Service Center for properly. service. See the front of this manual for support information. EN 9 Troubleshooting and Maintenance 225

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EN
9 Troubleshooting and Maintenance
225
The HP LaserJet
3100 product is
feeding multiple
sheets or jams
frequently from
the paper input bin
or single-sheet
input slot.
Guides are not adjusted properly.
The paper input bin is too full.
More than one sheet was placed in the
single-sheet input slot.
The paper was poorly cut by the
manufacturer and is sticking together.
The paper does not meet HP’s
specifications for print media.
The output capacity was exceeded in the
paper output bin or front paper output slot.
The pick rollers are dirty and aren’t
grabbing the paper.
There may be a sensor that isn’t operating
properly.
Remove the paper from the paper input
bin or the single-sheet input slot. Tap the
sides of the paper stack together, then
reinsert the stack. Or reinsert the single
sheet into the slot. Slide the guides
against the sides of the stack in the paper
input bin or against the single sheet in the
single-sheet input slot to center the paper.
Make sure the guides are not adjusted too
tightly.
Remove some of the sheets. The paper
input bin can hold up to 100 sheets of 20-
lb (75g/m
2
) bond weight paper (less for
heavier paper) or up to 7 to 10 envelopes,
depending on envelope construction and
operating environment
Place only one sheet at a time in the
single-sheet input slot. If printing more
than one sheet of the same type of media,
use the paper input bin.
“Break” the ream of paper by curving it
into an upside-down u-shape; this may
effectively decrease multifeeds. You may
also try turning the paper around to feed
the opposite end first, or use a different
type of paper.
Order HP’s paper specification guide. To
order, see “Ordering parts” in this chapter.
Do not allow more than 100 sheets of 20-
lb (75g/m
2
) bond weight paper (less for
heavier paper) to fill the paper output bin.
Do not allow media to stack up in front of
the front paper output slot.
See “Cleaning the print path” in this
chapter.
Contact the Customer Service Center for
service. See the front of this manual for
support information.
Problem
Cause
Solution