HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 213

Problem Cause Solution The HP LaserJet The HP LaserJet 3100 product may not 3100 product isn't be receiving power. working. Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip. Also, try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3100 product is receiving power. The computer's processor is too busy. Try copying from the control panel. Try running fewer programs at the same time on the computer. Do not perform I/O or processor-intensive tasks (such as sending a fax or playing a video game) on the computer while printing. The hard drive on the computer may be very full or is fragmented. Free disk space or defragment the hard drive. See the computer's documentation for help. Scanner stops in the middle of scanning. The maximum scannable page length is Do not try to pull the page out because 14 inches (356 mm). If the page is longer, you may damage the scanner. To remove the scanner continues to scan, but it only the page, see "Clearing jams from the keeps the first 14 inches (356 mm) of data scanner area" in this chapter. on the page and discards the rest. If you want to scan an item that is longer than 14 inches (356 mm), first copy the item onto multiple pages and then scan the copies. See "Copying long pages" in chapter 5, "Copying." The minimum scannable page length is To remove the page, see "Clearing jams 2 by 3.5 inches (51 by 89 mm). If the item from the scanner area" in this chapter. is too small, it may jam inside the scanner area. 212 9 Troubleshooting and Maintenance EN