HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 194
Customer Service Center. See the front, HP's Customer Support Center. See
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Message Cause Solution Scanner Error #1 An error has occurred in the SRAM. Press and hold down the STOP/CLEAR key for 7 seconds. This resets the HP LaserJet 3100 product. If the error persists, unplug the power cord from its power source for 10 seconds, and then replug it in. If neither of these methods clears the error, there may be a problem with the HP LaserJet 3100 product. Contact the Customer Service Center. See the front of this manual for support numbers. Scanner isn't Available The scanner mechanism is in use. Wait until the scanner has finished the current job before sending the next job. Scanner Jam Reload A document has jammed in the scanner area. Pull open the document release door and then remove the jammed document. See "Selecting items for faxing, copying, and scanning" in chapter 3 for more information about preparing documents. Speed Dial (number) You tried to dial a speed-dial code that is not Assigned doesn't have a fax number stored in it or assigned a non-defined one-touch key to a group. Choose a speed-dial code to which you have already assigned a fax number. To check which speed-dial codes are assigned, see "Printing a one-touch, speed-dial, and group-dial report" in chapter 8. System Error An error has occurred that may require Unplug the HP LaserJet 3100 product's servicing. In some cases, the error can be power cord from the power strip or outlet cleared by turning off the power, then and wait for 10 seconds. Then, reinsert turning it on again. the cord. If the message is no longer displayed, the problem has been solved and you can continue to use the HP LaserJet 3100 product normally. If the message is still displayed, there's an internal problem that requires servicing. Record the 3-digit error number in the message, then contact HP's Customer Support Center. See the front of this manual for contact information. There are No Documents in Memory HP LaserJet 3100 product tried to print faxes from memory when no faxes had been received to memory. No action is required. There are no faxes to retrieve. EN 9 Troubleshooting and Maintenance 193