HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 186

Resolving control panel error messages These control panel error messages are listed alphabetically. Messages are accompanied by cause for the message and steps to take to resolve the problem. Message Cause Solution (number) is a Group The group-dial code you entered is Group not Allowed assigned to a group, but a group cannot be dialed at this point. Enter a different one-touch key or speed-dial code that is not assigned. Already in Group While programming a group-dial code, Continue by adding the next fax number you have tried to add a fax number that is you want to the group. already in the group. Busy While sending a fax, receiving fax line was Check the fax number and try resending busy for all re-dial attempts. the fax. If the message appears again, try sending to another fax machine or try again later. Cancel Group Edit ENTER to Confirm You pressed Back Space while in a group-dial code in the Group Dial Setup Menu level. Press START to return to the group-dial code and continue editing. Press ENTER/MENU to go to the Group Dial Setup level of the Menu. (Press ENTER/MENU again to choose a different group-dial code.) Press STOP/CLEAR to exit the Menu settings. Clear Document From Scanner Your document jammed while being fed Pull the document release door open, through the document feeder tray, the HP remove the jammed item, and close the LaserJet 3100 product loaded multiple door. sheets of the document. The special media lever was in the wrong Remove the jammed item as detailed position for the document you sent. above. Then, check the special media lever. It should be to the left for regular weight items or to the right for thick items, which must be fed one at a time. Communication Error An error occurred while trying to transmit a fax. Try resending the fax. If the call fails again, check that the telephone cord is securely connected. Then, check for a dial tone on the phone line by pressing MANUAL DIAL. Wait and try resending the fax later. EN 9 Troubleshooting and Maintenance 185