HP StorageWorks 2/16V Brocade Fabric Manager Administrator's Guide (53-1000019 - Page 26

Getting Technical Help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Technical Support contract number, if applicable • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem and specific questions • Description of any troubleshooting steps already performed and results • Serial console and telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here: : *FT00X0054E9 FT00X0054E9 The serial number label is located as follows: • SilkWorm 3014-On the top of the chassis, under the insertion arm • SilkWorm 3016 and 4012-On the bottom of the switch module • SilkWorm 200E, 3200, 3250 and 3850-On the bottom of the chassis • SilkWorm 3800 and 3900- Nonport side of the chassis • SilkWorm 4100, 4900, and 7500-On the switch ID pull-out tab located inside the chassis on the port side on the left • SilkWorm 12000, 24000, and 48000-Inside the chassis next to the power supply bays • SilkWorm Multiprotocol Router Model AP7420-On the bottom of the chassis and on the back of the chassis. 3. World Wide Name (WWN) • SilkWorm 200E, 3014, 3016, 3250, 3800, 3850, 3900, 4012, 4100, 4900, 7500 switches and SilkWorm 24000, and 48000 directors: Provide the license ID. Use the licenseIdShow command to display the license ID. • SilkWorm Multiprotocol Router Model AP7420: Provide the switch WWN. Use the switchShow command to display the switch WWN. • All other SilkWorm switches: Provide the switch WWN. Use the wwn command to display the switch WWN. xxvi Fabric Manager Administrator's Guide Publication Number: 53-1000196-01-HP