Dell Brocade 6520 Message Reference Supporting Fabric OS v7.1.0 - Page 48

1 Responding to a system message Responding to a system message This section provides procedures on gathering information on system messages. Looking up a system message Messages in this manual are arranged alphabetically by Module ID, and then numerically within a given module. To look up a message, copy down the module (see Table 6 on page 28) and the error code and compare this with the Table of Contents or look up lists to determine the location of the information for that message. The following information is provided for each message: • Module and code name for the error • Message text • Message type • Class (for Audit messages only) • Message severity • Probable cause • Recommended action Gathering information about the problem Questions to ask yourself when troubleshooting a system message are as follows: • What is the current Fabric OS level? • What is the switch hardware version? • Is the switch operational? • Assess impact and urgency: - Is the switch down? - Is it a standalone switch? - How large is the fabric? - Is the fabric redundant? • Execute the errDump command on each logical switch. • Execute the supportFtp command (as needed) to set up automatic FTP transfers, and then run the supportSave command. • Document the sequence of events by answering the following questions: - What happened just prior to the problem? - Is the problem repeatable? - If so, what are the steps to produce the problem? - What configuration was in place when the problem occurred? • Did a failover occur? • Was security enabled? • Was POST enabled? 26 Fabric OS Message Reference 53-1002749-01